Refund & Cancellation
We prioritize transparency and client satisfaction.
Below are our policies for refunds, cancellations, and dispute resolution.
Below are our policies for refunds, cancellations, and dispute resolution.
All projects require a 50% initial deposit that secures your position in our development queue. This deposit covers preliminary architecture design, resource allocation, and project scoping. Once we begin wireframing, this deposit becomes non-refundable.
Each development phase requires formal approval. Approved milestone payments are non-refundable as they represent completed work accepted by the client. Unused milestone funds can be applied to future project phases if work is paused.
Full refund available within first 30 days if service doesn't meet SLA guarantees. After 30 days, pro-rated refunds calculated based on remaining service period minus: Domain registration fees (if applicable), SSL certificate costs, and any third-party licensing fees.
Monthly plans require 7 days written notice for cancellation. Annual contracts require 14 days notice with early termination fee equal to 15% of remaining contract value. Emergency support hours are non-refundable once utilized.
Submit cancellation request through mail to support@digisite.in with detailed reasoning. Verbal requests not accepted. Must include project ID and authorized signature.
Within 5 business days, we'll provide: Completed work summary, Digital assets created, and Recommended migration steps.
Any outstanding balances must be settled within 10 days. Unused retainer funds refunded minus administrative fee (5% or \$150 minimum).
Accounts unpaid for 30+ days may be suspended. After 60 days unpaid, all project materials will be archived and subject to \$75/month storage fee.
Including but not limited to: Unauthorized use of proprietary code, Failure to provide required content/assets, or Abuse of support staff.